FAQ - Frequently Asked Questions

How long does the carpet cleaning process take?
The duration of the carpet cleaning process depends on the service you choose. General cleaning and general cleaning plus typically take between 1 to 1.5 hours. For deep cleaning, the time may vary based on the carpet's condition. Our team ensures efficient and thorough cleaning.

How long does it take for the carpet to dry after cleaning?

Generally, carpets dry within 6 to 12 hours after cleaning. The exact time depends on weather conditions and ventilation.

What areas do you serve?
We proudly serve Stafford and nearby areas within a 20-mile radius including Telford, Cannock, Stoke-on-Trent, Uttoxeter, and Wolverhampton. Extending our services to these locations allows us to reach more customers and provide top-notch carpet cleaning solutions.

How can I request a free quote or schedule a service?
Requesting a free quote or scheduling a service is hassle-free. Simply visit our website and fill out the contact form. We aim to provide a same-day response to all quote requests, ensuring a quick and convenient experience for our valued customers.

What payment methods do you accept?
To make payment convenient for our customers, we accept various methods including cash, bank transfer, and debit card. Our goal is to offer flexibility and ease of transaction, making the carpet cleaning process seamless for you.

Are the cleaning agents you use safe?

Yes, we use eco-friendly cleaning agents that are safe for your health and non-toxic to pets.

Do you move furniture during the cleaning process?

Yes, we carefully move light furniture such as chairs, coffee tables, and small sofas. However, for large or heavy furniture like bookshelves, beds, or pianos, we recommend moving them yourself or hiring professional movers prior to the cleaning.

How often should I have my carpets cleaned?

It is recommended to have your carpets deep cleaned at least once a year. General cleaning or General cleaning plus can be done every 1 to 3 months. For households with pets, children, or high foot traffic, more frequent cleaning may be necessary.

What should I do to prepare for the carpet cleaning service?

Please remove any fragile items and clear the area of small objects.

Can you remove all types of stains?

While we strive to remove all types of stains, the effectiveness depends on the nature and age of the stain.

Do you provide a satisfaction guarantee?

Yes, we offer a satisfaction guarantee. If you are not satisfied with our service, please contact us, and we will address any concerns.